If your flight arrives earlier, probably your driver with a name sign will not be at the meeting point yet. Please wait for the driver at the meeting point which is stated in the voucher.

You can also contact the driver by phone or via SMS to speed up your meeting at the airport.

Important note: if possible, do not leave the airport with local taxi service, in this case we will not be able to refund you the sum.

The transportation of animals is regulated by legislation. Any animal should be transported in a portable carrier and have medical certificates and other documents according to the legislation of the country visited.

Important note: in case of a law violation, your driver has a right to refuse to provide this transfer.

The company carrier can require compensation for any damage to the vehicle during the trip.

Depending on the country of transfer, there are the following payment options:

Full payment online, in a preferable currency.

We take a small prepayment for booking a transfer. The remaining amount should be paid in cash to the driver upon arrival.

Cash to the driver. Prepayment on the website is not required, you give the full amount to the driver at the pick-up site. Might not be available for all the routes.

There are two ways to change the booking:

in your personal account, at least 24 hours before the trip (to get there click on the personal account in the email that we sent you and set the password);
by contacting the support team, if there is less than 24 hours before your transfer
Important note: the changes in your order requested less than 1 day before the trip may be declined.

There are two ways to cancel the booking:

in your personal account, at least 24 hours before the trip (to get there click on the personal account in the email that we sent you and set the password);
by contacting the support team, if there are less than 24 hours before your transfer
Important note: in case of an urgent cancellation we will not be able to refund you the prepayment. The free cancellation period is stated in the email and on the page of Change/cancellation of the booking.

Important note: the driver will meet you with the nameplate showing your first and last names, which you specified in the booking form.

If a pick-up place is an airport, the driver will meet you at the exit of the arrivals area or at the special meeting point. The meeting point will be specified in the voucher which we will send after you complete the booking.

If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

Meet-up instructions are given in the voucher confirming your booking.

A day before the transfer, we will send your driver’s phone number to your email.

Important note: please, call or text the driver if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than planned.

We guarantee that the driver will do his/her best to meet you.

The driver will have your number and you will have his/hers. Please, keep your phone switched on. If you will not reach the driver please contact our support team.